Paul MacMartin technical writing services

Toronto-based Contract Technical Writer Develops Online Help, User Manuals and Training Content

User and reference docs
Instructional materials
Online help
Marketing content
Technical writing examples

About Paul MacMartin


You're looking for an expert contract technical writer, a professional partner who's seen everything and can tackle what's distinct about your project.

What is it going to cost to bring me in as your contract technical writer? From what my clients tell me: less than you expect, a bit more than you hope, but in the end, value for your investment.

Contact me now so we can discuss the outlines of your project. Then we can talk deliverables, timelines and our technical writing contract.

Omnivex technical writer testimonial

Contract technical writer value for more than 20 years

I am based in Toronto and serve clients throughout Canada, the US, the UK and Europe. For more than two decades, I have been developing core technical writing projects, including...

  • Manuals
  • Online help
  • Training courses
  • Marketing content

...for clients such as:

  • IBM
  • Cisco
  • PricewaterhouseCoopers
  • Rogers Communications
  • Fast-growing companies like yours with big‑company standards and expectations for the technical writing content you produce

My experience developing advanced software and hardware manuals in the healthcare, telecommunications and finance industries means that you get a seasoned contract technical writer who understands your needs.

VisualSonics technical writer testimonial

I continually extend my technical writing skills so you know your customers will get the effective information they need. And my experience migrating companies to efficient single-source technical writing means you can start cutting costs, while you increase quality and productivity.

As a result, you get technical writing for your manuals, training and marketing that maintains a high standard that makes a meaningful difference for your users.

Ultimately, doing it right helps your bottom line. You speed up your customer's learning curve, you lower their need for expensive technical support and you know that updating your documents and developing new information will always be quick, affordable and professional.

Four ways you can use my contract technical writing services...

1. Call me when you need a contract technical writing professional for your online help project

My experience developing user documentation and instructional materials ensures that your online help content will be constructed efficiently and be effective for your users.

442-topic online help system for VisualSonics' High Resolution Photoacoustic Imaging System for pre-clinical and medical research. More

Of course, I'll help you migrate your documentation to a single-source platform. And if you're up and running already, I'll still fit in well with you because I work with the technical writing authoring tools you're probably using now, including:

  • Author-it
  • RoboHelp
  • IBM Knowledge Producer
  • HTML editors
  • XML single sourcing software including Epic Editor

So, whether your technical writing project requires context-sensitive or stand-alone application help—in XML, SGML, or HTML—I am productive for you right away.

2. Call me when you want single-source documentation so you can lower your contract technical writing costs and increase productivity

I help companies move to single-source documentation with tools such as:

  • AuthorIT
  • Epic Editor
  • Structured FrameMaker

Most importantly, whether you contract me as a technical writer to help you implement single-source documentation or produce your manuals and training with more established tools, you get a solid, experienced contract technical writer who:

  • Understands the information development process, from document planning to prototyping, authoring, and document management
  • Produces clean and concise procedures and descriptions
  • Enjoys working with people, so I interview subject matter experts efficiently and fit into your technical team quickly

Developing content on Author-it, arguably the most cost‑effective single-sourcing authoring platform for developing technical writing manuals and online help. More

True, clients increasingly want single-source technical writing systems, but you might not need that yet. Of course you still demand quality technical writing, and I continue to author with today's most established technical writing tools:

  • FrameMaker
  • Microsoft Word
  • RoboHelp
  • Dreamweaver
  • Acrobat

For graphics, I typically use:

  • Photoshop
  • Illustrator
  • CorelDraw
  • Snag-It

For screen video captures, I use:

  • Adobe Captivate
  • TechSmith Camtasia Studio

And with years of experience working in both Lotus Notes as well as Microsoft Office productivity environments, you've got a contract technical writer who will probably be up and producing for you by 8:25 a.m. on day one.

BlueTree technical writer testimonial

3. Call me when you need a contract technical writing professional for your training course project

Whether you need technical writing help to develop your own course or want to deliver a technical writing course to your own people, I will deliver it for you.

I produce:

  • Web-based training
  • CD-ROM courseware
  • Facilitator-based training

I enjoy developing training content, to some degree because I come from a line of university educators and authors. But mainly because I like to help people achieve.

Series of Trainer's Guides and User Workbooks for a series of training courses for Omnivex Moxie and Omnivex Display Director software. These facilitator-based training courses are delivered worldwide to the company's distributor channel. More

I bring considerable real world training experience to my writing. I develop and deliver technical writing courses for Fortune 500 companies. And I also bring experience as a software trainer, swim instructor, swim coach, hockey coach, and volunteer with physically and mentally challenged kids.

So finding the right way to impart new skills and knowledge comes fairly easily. For you that means you get a naturally flowing course that gets completed quickly and at a fraction of the cost of a traditional course development firm.

And as a senior contract technical writer, I understand and appreciate the tight deadlines, tighter budgets, and large workloads that typically characterize these projects. So I make sure your project gets done right, and done fast.

4. Call me when you need a contract technical writer for your marketing communication

Writing marketing communication is actually how I started my technical writer career, before I knew there was an actual writing discipline called technical writing.

Annual report for Advantex, a unique marketing firm that manages white label rewards accelerator programs. Trades under the symbol ADX on the Toronto Venture Exchange. More

Today, my marketing services include:

  • Search engine optimization copywriting for higher search engine ranks
  • Web copywriting that converts visitors into customers
  • Brochures that sell even the most technically sophisiticated product
  • Newsletters that keep moving your prospects through the sales cycle

Web copywriting and search engine optimization for More

Your copywriting will sell because it is not only technically accurate, but also persuasive and on-brand. This way..

  • Your technology connects with your prospects
  • More of your prospects become customers

Exact IT Solutions technical writer testimonial

►►  See my technical writing examples

Contact me now...

  • Email:
  • Telephone, in Toronto: (416) 421-4710

Phone: (416) 421-4710