Professionalizing End-User Documents
Documentation for governance-heavy, compliance-critical work
Paul MacMartin
Documentation for governance-heavy, compliance-critical work.
This site presents selected documentation and courseware that facilitators deliver in regulated, security-sensitive, and audit-exposed environments.
The work shown here focuses on conditions that matter when failure is expensive:
- Regulatory review
- Operational dependency
- Audit visibility
- Long-lived use
- Shared accountability
Examples include courseware, manuals, and structured documentation developed to:
- Reduce delivery risk
- Support regulatory adherence
- Enable clear ownership and sign-off
Much of this work was produced under external scrutiny, fixed constraints, and real-world operational pressure.
“We’ve worked with a lot of consultants over our 15 years. You’re the first one who really knows what he’s doing.”
“You've done an absolutely amazing job, on the first draft! And your changes to the navigation are amazing. This is exactly what we need. Worth every penny.”
“We appreciate very much everything you do for us. It is great work year after year.”
