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User and reference docs
Instructional materials
Online help
Marketing content
Technical writing examples
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User guides and reference manuals technical writing examples
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IBM software problem determination and troubleshooting guide 100-page manual for Tivoli Intelligent ThinkDynamic Orchestrator. Included extensive logs analysis, troubleshooting, and documented more than 1000 error message dialog boxes. Sole-authored PDF for two product tiers, using Epic Editor single sourcing authoring tool.
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IBM software installation guide 102-page doc for Tivoli Intelligent ThinkDynamic Orchestrator as one of a team of three authors. Included xml single sourcing six guides for two product tiers and three operating systems. Authored in Epic Editor to implment XML authoring to PDF.
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Omnivex Display 3 Director User Guide 307-topic user guide for digital signage network software. As lead writer, structured all topics, authored topics, and single-sourced to PDF, HTML Help, and Word. As lead information developer, migrated Omnivex to AuthorIT single-sourcing platform, and trained writers to develop content in AuthorIT.
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Scientific-Atlanta PNC User Guide 446-page doc for PowerVu Network Centre software that controls TV broadcasters' globally networked devices. As sole technical writer, documented new features for a major release, and single-sourced two guides for two product tiers. Authored in FrameMaker.
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Scientific-Atlanta Installation and Operator Guide 88-page manual for the launch of the PowerVu D9828 Multiple Decryption Receiver. As sole technical writer, authored the manual including all GUI illustrations for the on-screen display. Authored in Word, Corel.
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SciAn EDC Pro Study Configuration Guide 198-topic user guide for contract research organization's flagship clinical data management software (one of 14 docs). As sole technical writer, single-sourced in AuthorIT to PDF, HTML Help, and Word.
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BlueTree BT-2010 User Guide 60-page doc for a GPRS wireless data modem. As sole technical writer for the company, single-sourced six manuals for six product platforms, and migrated the company from Word-based manuals to FrameMaker, including templates and technical writing manuals. Authored in FrameMaker.
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FrameMaker Templates User Guide 42-page doc helps VisualSonics staff create and edit documents based on the original FrameMaker templates I designed and built for the company. Authored in FrameMaker.
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VisualSonics Rail System Operator Manual 67-page doc for a three-component lab research system that interfaces with the company's high resolution imaging system. As sole technical writer for the company, designed and authored the document in FrameMaker.
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SciAn CDM Manager User Guide As sole technical writer for the company, authored 68-page doc for the launch of this contract research organization's flagship clinical data management software. Migrated the company from Word-based documentation to FrameMaker, including templates and technical writing manuals. Authored in FrameMaker.
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SciAn Electronic Data Capture System User Guide As sole technical writer for the company, authored 37-page doc for the launch of this contract research organization's online electronic data capture system for clinical trial sites. Authored in FrameMaker.
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Omnivex Display 3 single-sourcing 307-topic user guide for digital signage network software. As lead writer, structured all topics, authored topics, and single-sourced to PDF, HTML Help, and Word. As lead information developer, migrated Omnivex to AuthorIT single-sourcing platform, and trained writers to develop content in AuthorIT.
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SciAn EDC Pro single-sourcing 198-topic HTML Help for contract research organization's flagship clinical data management software (one of 14 docs). As sole technical writer, single-sourced in AuthorIT to HTML Help, PDF and Word.
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IBM software readme Sole-authored the 13-page readme, and the summary document of the 31 resolved defects for Tivoli Intelligent ThinkDynamic Orchestrator V 2.1. For xml single sourcing, authored in Epic Editor to implement XML authoring to HTML.
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RiskBureau online help 81-topic context-sensitive online help system for a Web-based financial risk management app. As sole technical writer, worked with 12 developer SMEs. Authored in RoboHelp.
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AOL website management online help 16-topic online help system for managing content on the GlobalMedic AOL website. As the information architect for the company site, also coded and tested all scripts. Authored in RoboHelp HTML.
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Mark-to-Future online help 5-step help for investment risk management application. As sole technical writer, worked with four game development team SMEs. Writing only.
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Global Health Record online tutorials As sole technical writer for the company, designed and authored 3-tutorial demo of Internet application. Writing only. Authored in RoboHelp HTML.
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Risk Management Software UI Brought in to improve the initial user interface for this financial risk management software. Extensive user case development, experience testing and prototyping led to the new GUI and information architecture. Main GUI before-and-after is shown.
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Technical Writing training course Developed this nine-module, 75-screen technical writing course for ProTech Training. Facilitate the course for Fortune 500 company teams.
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Selling Managed Portfolio Services 64-topic Web-based sales training module. One of seven authored for this major Canadian bank's 19-module Selling Priority Products staff training course.
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Document Management System Training Guide 10-page take-away document. Linked to facilitator-based training of global IT group leaders for Big-5 accounting firm's national document management system. Writing, design, desktop publishing.
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Financial Pursuit 286-page personal financial planning user guide. As lead editor for the company, ghost-wrote selected chapters, and edited for author Graydon Watters.
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One Powerful Mind 248-page Prentice Hall Canada emotional management skills book. Ghost-wrote and edited the book for author Paul Witz.
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Leitch Technology - Neo brochure 12-page brochure. One of four brochures for the company introducing integrated modular television broadcast platforms, and a broadcast network control system. Writing only.
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Advantex annual report 24-page document for a loyalty marketing company serving institutions with large customer databases. As lead writer, worked closely with the Chairman and CEO, and members of the senior executive team. Writing only.
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Sterling Batteries As sole copywriter, wrote all marketing copy for the company Website. Successfully repositioned the company's products as second generation industrial standby power batteries.
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algorithmics.com Wrote and coded web content for this financial risk management software company's corporate website. Interviewed company VPs, Directors and product managers to develop content.
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Health & Wellness Companion 4-page brochure launching an employee based health tracking Internet application. As lead technical writer, worked with company President and senior executives. Writing only.
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Northern Telecom Review newsletter As sole writer, interviewed company design engineers and product managers to write all articles for this quarterly newsletter detailing Nortel telecom product innovations.
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The Client quarterly newsletter 12-page quarterly corporate newsletter for company sales reps. As sole writer, interviewed company CEO, senior executives, and selected company reps to develop the editorial plan and write stories. Writing only.
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What's UP quarterly newsletter 4-page quarterly consumer newsletter. As sole writer for the company, interviewed CEO, senior executives, and product managers to develop the editorial plan and write they stories. Writing only.
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Next step: Contact me by email, or by phone at
(416) 421-4710.
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